How to survive customer service blunders in the world of social media
Posted by Neelakantam Raju | Posted in Initiate | Posted on 23-12-2012 |
Tags: Customer Service, Customerthink, Serviceuntitled, Social Business
“Social Vampire” referred to
a person who more or less attached them self to someone generic cialis and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.
Cheryl Hanna explains how to deal with difficult situations in managing your tough customers on your Facebook Business pages.
Sometimes “social vampires” climb aboard for no other reason than to be dangerous and confrontational. Every organization has to deal with difficult people, but the key is not to react or launch a counter-attack.
Never let a “social vampire” bait you. Courteous and professional responses must curb any confrontation before it becomes contentious. Keep the comments respectful, don’t trespass onto personal feelings, but know when to fold your cards and walk away from the table.
Read more on how to handle this here


