Employees should represent your brand
Posted by Neelakantam Raju | Posted in Connect, Tip of the day | Posted on 15-05-2012 |
Tags: Customer Service, Facebook Business, FB Brands, FB Humanization, FB Page, Social Media, Word of Mouth
Allow your employees to talk to cu
stomers directly on your Page. This not only humanizes your brand, it also spreads the responsibility of customer service in a social way.
Check out this post on Georgetown Cupcake Page. The interaction is totally between a new employee and an eager customer. This is the ‘word-of-mouth’ you are looking for, on social media!



